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Emergency Medical Services Dispatcher/Call Taker

Job Description
As a Communications Specialist you will answer requests (calls) for emergency medical services and enter them into the Computer Aided Dispatching (CAD) system using the appropriate protocol system (National Academy of Emergency Medical Dispatching, (NAEMD) or CEMS systems). You will also monitor assignments in the CAD and dispatches calls to the appropriate resources as dictated by CEMS guidelines. Monitors resource location and posts units according to demand monitoring.
Responsibilities include:
Answer requests for emergency medical service utilizing provided Medical Priority Dispatch System (MPDS) cards / ProQA for proper prioritization and pre-arrival instructions.
Adheres to NAEMD guidelines.
Post units following the Deployment Monitor in an expedient manner.
Takes requests and dispatches the appropriate resources following approved policies and procedures.
Maintain accurate records for ambulances.
Ensures scheduled transports are handled in a coordinated and timely manner.
Recommend changes to improve service, better clarify policies or procedures and any other matters that may occur as appropriate.
Participate in all required safety and back-up drills.
Qualifications
High School Diploma or equivalent required.
Current certification as a NYS Certified Paramedic or EMT, required.
Current AHA Healthcare Provider CPR card, required.
Successful completion of the Select Advantage 911 Dispatch and CritiCall, prior to hire.
Successful completion of NSLIJ CEMS training program within 3 months of hire, required.
Successful completion of the NAEMD Emergency Medical Dispatcher (EMD) certification within in 3 months of hire required.
Knowledge of all CEMS Policies and Procedures, Command & Control Standard Operating Guidelines and System Status Management/Plans within 3 months of hire required
Excellent verbal, written, and interpersonal communications skills required.
Our Culture
Transforming care, optimizing patient satisfaction and creating better patient outcomes are just some of the things our talented team members are doing at North Shore-LIJ each and every day. As a culture committed to providing our customers with the highest quality service, we stand behind our core values: Patients first; Caring; Excellence; Innovation; Integrity and Teamwork. It is our commitment and our culture that sets us apart from others and is the cornerstone of everything we do. Join an organization whose team members are valued, cared for and offered continuous opportunities to grow. Click on the link to learn more about us: www.northshorelij.com/goals
Please note: North Shore-LIJ is a smoke-free environment. Smoking and the use of tobacco products is strictly prohibited anywhere on campus, including parking lots and outdoor areas on the premises. Free smoking cessation programs and quit medications are offered to team members who wish to quit through the North Shore-LIJ Center for Tobacco Control.


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