Swim Services Specialist

Responsible for delivering the highest quality customer service through proactively engaging all members and guests, and building strong relationships in the aquatics department. Assist members with account maintenance and articulate an extensive knowledge of Life Time Swim products and services. Anticipate member needs and interests, proactively promote and successfully sell programs, products and services appropriately.
Major Duties & Responsibilities
Member Experience
Greet and service members at the Swim Services Desk in a friendly and professional manner
Attentively and promptly respond to member needs
Initiate, develop and maintain positive relationships with all members and guests including proactive calls to members that have not shown for classes
Answer and transfer phone calls in a timely and professional manner
Proactively promote member needs and interests and recommend programs, products and services appropriately. Accomplish this task at the Swim Services desk, Aquatics office, walking the club and possibly via email and phone.
Enter swim sales transactions at POS for members, including program, service and product payments
Accurately schedule members for programs and services accordingly
Appropriately respond to questions and messages regarding a member accounts
Process member paperwork, including registrations, cancellations, confirmation emails, program audits, filing
Sales & Promotional
Stay abreast of current club events and help maintain the myLT site and glass case
Articulate extensive knowledge of Life Time Swim programs, products, services, policies and procedures to prospective and current members
Actively promote all Life Time Swim programs, products, and services through relationship building with members and team members
Attend department leadership meetings
Be available to regularly work at least twenty to forty hours per week, as scheduled by the Aquatics Department Head
Function as an Aquatics Team Member when necessary, working all zones certified to work
Customer Service:
Demonstrate positive attitude and actions through a display of courtesy, service, cooperation, hospitality, sensitivity, and professionalism to internal and external customers.
Safety responsibilities
Comply with all company safety rules
Use all required safety devices and personal protection equipment
Report accidents and injuries to supervisor as soon as possible
Participate in safety training and safety inspections
Suggest methods of preventing hazards to safety committee
High school diploma or GED
College degree in business or related field preferred
2-5 years experience in a customer service related position
2-5 years experience in a sales or retail related position preferred
Licenses / Certifications / Registration:
CPR/AED certification required within the first thirty days after hire
Life Time Swim certified within the first thirty days after hire
Lifeguard/CPR-pro/First Aid certification preferred

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