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Call Center Representative

Company Name:
Koch Davis
The Call Center Representative will act as the first point of contact for clients participating in the National Consumer Panel. The purpose of this job is to troubleshoot and resolve client concerns, such as the use of the retail scanning device. The incumbent will answer between 50-100 incoming calls daily in a confident and courteous manner. The ideal candidate will build and maintain relationships with clients by providing prompt and accurate service. This experienced person will resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. Also she/he will answer inquiries by clarifying desired information; researching, locating, and providing information.
Requirements
1 year of customer service experience
Education
High school diploma/GED
Client
Provides employer of record and recruitment services to Survey Research Organizations nationwide to source and employ top talent within the industry.

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